Shipping & Returns

A few words about our shipping options

Shipping and delivery

Most orders are filled within 2-3 business days. Large or custom poured orders may require longer lead times. All orders will be shipped FedEx 2 day air service to ensure prompt, safe delivery of your product. It should be noted that FedEx "2 day service" frequently takes 4-5 business days to arrive from Hawaii. We strongly advise customers against shipping "slow boat" or parcel post from Hawaii as damage to the product is more likely. Please order early during the holiday season to ensure timely delivery of your order.

Until recently, all of our products were shipped exclusively via FedEx 2 day air.
FedEx offers insurance, tracking, delivery confirmation and guaranteed on time delivery. FedEx's 2 day air rates from Hawaii to the mainland were actually less expensive than USPS priority mail with insurance and delivery confirmation.

Now there is a new option for our customers. USPS shipping is now available on select smaller products. Due to size restrictions, items larger than our 4x9 candles are not eligible for the USPS option. There are a few other limitations as well. While selecting the USPS option might save you a couple of dollars in shipping charges, it does not offer delivery confirmation, tracking, insurance or guaranteed on time delivery.

We are happy to offer this new shipping option to our customers but please note, we strongly recommend that if on time delivery and insurance is important to you, that you consider spending the couple of extra dollars to use FedEx 2 day service to ship your order.

Island Candle Company will not be responsible for orders which are lost, delayed or damaged by the US Postal Service.

Cancellations and returns

All standard product orders may be cancelled up to 24 hours prior to shipment. All orders returned after shipment will be subject to a 20% restocking fee and must be in original condition. Product may not be returned to us after 7 days unless it has defects which are attributable to our manufacturing process. All product returns must obtain prior return authorization.

日本語での　ご質問、ご購入は　こちらのアドレスにメールし

てください。

candles@maui.net

日本語のオンラインショップからもご購入いただけます。　ご

質問、カスタムオーダー、などはこちらのアドレス、http://anuenue.ocnk.net/

からもいただけます。

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Island Candle Company D.B.A. BEE-ENLIGHTENED™
Haleiwa - North Shore, Hawaii
To Contact Us:
Telephone/Fax: (808) 637-8320 Email: info@islandcandle.com
Mailing Address: P.O. Box 1051, Waialua, HI 96791

Currently no retail store front available.